Pricing
Fair, transparent, and based on the time our support to you actually requires.
Basic Rate
Tax included
30 min — ¥3,300
+10 min — ¥1,100
(30-minute minimum)
✓ Simple ✓ Transparent ✓ Flexible
Why Time-Based Pricing?
Only the time needed is billed.
There are never any unnecessary add-ons.
Works for any size of request
Whether it's a simple question or a complex situation, the same simple pricing structure always applies.
Clear estimate before we begin
You’ll always know the expected time before our work commences.
Please note:
Depending on the support requested, additional costs may apply, including:
• Call charges to non–toll-free numbers
• Transportation costs for in-person support or accompaniment
• Postage or document delivery fees
• Additional fees for urgent or time-sensitive requests
Any applicable costs will always be discussed in advance.
How It Works
Tell us your situation
Send the message, document, or screenshot.
Get a time estimate
We tell you roughly how long the support will take.
Support begins
We proceed only after you agree.
FAQ
Q1. I have no idea how long my issue will take to resolve. What should I do? No problem. Just tell us the situation, and we’ll provide an estimated time before starting.
Q2. If your support takes less than 30 minutes, do I still pay for the full 30 minutes? Yes. Our minimum billing unit is 30 minutes.
Q3. What happens if more time is needed than you initially estimated? We will always check with you first and never continue without your agreement.
Q4. Can you help with any type of request? We can handle most everyday communication and explanation-based support. However, some tasks—such as acting as a legal representative, dealing with bank procedures, or completing official documents on your behalf—may not be allowed for third parties. We always confirm what is possible before we begin working.
Q5. Why time-based pricing? Because dougal-ish is not a translation company. We support you by understanding the background, clarifying the situation, and guiding you through what to do. The required time varies depending on the case, so a time-based structure is the most fair and transparent.
Q6. Do I need to prepare anything before contacting you? No. Simply send whatever you have—a screenshot, message, or document—and we’ll review before asking questions and proceeding to the next step.
What’s Free
To help you feel comfortable before starting:
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Initial contact
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Pre-consultation message-based questions
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Estimated time & cost before work begins
Payment Methods
Choose the option that works best for you:
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Credit card
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Bank transfer